#Fnb online update

The bank recently noted a rise in a type of fraud called ‘screen scraping’, which is the process of copying information shown on the screen of a computer or mobile device, to then be put on another screen. The change to payment approvals comes after FNB warned of a rise in fraudulent activity, targeting customers and businesses.

#Fnb online update

If you have requested your OTPs to be sent via email, you will need to update your cellphone number on the FNB App or your notifications will default to your inContact number,” it said. “FNB will no longer be sending your OTP for online purchases via email. However, this system is being removed for other channels, such as email.

This replaces the OTP customers have received in the past, and is more secure.įor a limited time, for customers without the app, FNB said it will temporarily SMS the OTP for online authorisation to a customer’s mobile phone and online banking.

Customers will need to log in and approve or decline the payment on the FNB App.

When FNB requires you to approve your online purchase, it will send an app notification.

When approval is required, the following will happen: FNB says it will be changing the way customers approve their online payments, in a bid to the make the process more secure and reduce instances of fraud.Ĭustomers will no longer receive a one-time PIN (OTP) to approve transactions, and will have to manually okay the purchase within the group’s banking app.